Terms and conditions

Minimum age for learners on LingoClass Programmes is 18 years old

 

For Small Group Courses and In-Company Training

Cancellation Fees

Course fees are non-refundable once the course has begun. Cancellations made less than 7 days before the course start date will not be refunded.

We reserve the right to cancel our course before the specified date if there is insufficient demand. In this case, we will provide alternative courses, or applicants will receive a full refund.

Conditions

All course places will be confirmed when full fees have been received. Payment of the tuition fee is regarded as acceptance of the booking terms & conditions and is non-refundable. We are not able to make any reduction on course fees if the student cannot attend the full course.

All of the group classes are a minimum of 4 people, maximum of 8 people. If the class doesn't reach 4 people, the class would be cancelled or adjust the class time. ( ex: from 2 hours become 1.5 hours ) 

Amendment Charges

Once a course has been commenced, amendments will be allowed at the discretion of LingoClass and will be liable to an administration charge of up to £20.

Group Trial Lessons

Trial lesson bookings are limited to one per person, after which you will have to purchase a course if you wish to continue studying.

 

We are unable to offer refunds on group course trial lessons. We also cannot reschedule unless we receive a written request at least 7 days before the trial lesson date as our teacher's time is already locked in.

Missed Lessons

If you have to discontinue your classes for personal reasons after they begin, we cannot offer you a refund as we have already booked your time in with our teachers. If you would like to change classes, we will try our best to place you at the correct level but this will be subject to a £20 administration fee.

 

If you tend to miss a lesson for whatever reason, please inform the admin team and the teacher at least 24 hours in advance. The teacher will record the lesson and send it to you after class. If notification is not given 24 hours in advance then the teacher will not be recording the class.

Cancellation

If a booking is cancelled, we must be notified in writing at the earliest opportunity. All cancellations will be acknowledged in writing and the following terms apply:

  • Cancel 7 days or more before the course begins = 50% of the course fees will be refunded

  • Cancel 4 days or fewer before the course begins, or once the course has started = no refund of fees

Progressing to the Next Level

If a group course graduates from their current level and would like to continue to the next level we will try our best to arrange a convenient time. If the class would like to start on a specific date, all students need to pay a 1/3 course fee deposit and provide the desired dates for the entire course (e.g. if you want lessons every Monday except a certain Monday) so we can reserve our teachers' time.

Attendance

 

The teacher will not record the class if the student fails to give notice 24 hours before the class begin (except for emergencies). Students will be considered absent if they fail to show up or notice 24 hours before the class begin. Students who fail to pass the test and achieve at least 80% attendance each term are not able to receive the certificates while moving up to the next level.

Injury/Loss

We do not accept responsibility for personal injury or for loss or damage to personal property unless it is due to the negligence of LingoClass or its employees. Any valuables should be left at home. We do not accept responsibility for events outside the control of the company such as strikes, bad weather, war, transportation delays, sickness or quarantine.

 

 

 

For private tuition

  • Lessons are booked minimal 6 hours , we can arrange your first lesson as a paid trial lesson.

  • Before your first lesson starts, we require tuition payment completion at least 7 days in advance. 

  • Course fees are non-refundable once the course has begun. Cancellations made less than 7 days before the course start date will not be refunded.

  • If a booking is cancelled, we must be notified in writing at the earliest opportunity. All cancellations will be acknowledged in writing and the following terms apply:

      - Cancel 7 days or more before the course begins = 50% of the course fees will be refunded

      - Cancel 4 days or fewer before the course begins, or once the course has started = no refund of fees

  • If your group would like to reschedule the lesson, all the members need to be confirmed and inform your course teacher 48 hours in advance(24 hours for online courses)., If notification is not given 48 hours(24 hours for online courses) in advance that class will still be charged against the balance.

  • All lessons booking and cancellations are arranged through LingoClass, any lesson cancellation notification should be given at least 48 hours in advance (24 hours for online courses). Please inform LingoClass by email, phone call. If notification is not given 48 hours in advance (24 hours for online courses) that class will still be charged against the balance.

  • Each lesson may only be rescheduled once. After this, we will be unable to change our teacher’s schedule.

  • For every 6 hours of courses booked, you may reschedule your lesson once (i.e. If you book 12 hours you may reschedule twice; 20 hours and you may reschedule 3 times and so on). You will still have to finish your course by the due date. This is so we can ensure we do not disrupt our lesson schedules and cause problems for our teachers.

  • Once you have booked your session, we require a 48 hours(24 hours for online courses)  notice or the session will be deducted, we will offer you (booking hours X 20%) time to complete your whole booking hours. For example, your plan is 1.5 hours per lesson / 10 lessons in total / once a week lesson. (15 hours X20% = 3 hours), so it means we will give you 12 weeks to complete your 10 lessons. 

  • In order to protect your right, all the tuition payment must via LingoClass bank transfer. Our instructors or staff do not accept any cash payments.

 

For online one to one classes

  • Once you have booked your session, we require a 24-hour cancellation notice or the session will be deducted.

  • Before your first lesson starts, we require tuition payment completion at least 7 days in advance.

  • The trial lesson must be booked within 2 weeks of the purchase date.

  • Once the lesson has been booked, we require a 24-hour cancellation notice, we will offer you (booking hours X 20%) time to complete your whole booking hours. For example, your plan is 1.5 hours per lesson / 10 lessons in total / once a week lesson. (15 hours X20% = 3 hours), so it means we will give you 12 weeks to complete your 10 lessons. 

  • You can choose your learning plan either 1.5 hours / 2 hours per session. 

  • Course fees are non-refundable once the course has begun. If a booking is cancelled, we must be notified in writing at the earliest opportunity. All cancellations will be acknowledged in writing and the following terms apply:

      - Cancel 7 days or more before the course begins = 50% of the course fees will be refunded

      - Cancel 4 days or fewer before the course begins, or once the course has started = no refund of fees

  • All lessons booking and cancellations are arranged through LingoClass, Any lesson reschedules or cancellation notification should be given at least 24 hours in advance. Please inform LingoClass or your Course teacher by email, phone call or text. If notification is not given 24 hours in advance that class will still be charged against the balance.

  • Each lesson may only be rescheduled once. After this, we will be unable to change our teacher’s schedule. 

  • For every 6 hours of courses booked, you may reschedule your lesson once (i.e. If you book 12 hours you may reschedule twice; 20 hours and you may reschedule 3 times and so on). You will still have to finish your course by the due date. This is so we can ensure we do not disrupt our lesson schedules and cause problems for our teachers.

For online customised small group classes

  • Once you have booked your session, we require a 24-hour cancellation notice or the session will be deducted.

  • If your group would like to reschedule the lesson, all the members need to be confirmed and inform your course teacher 24 hours in advance, If notification is not given 24 hours in advance that class will still be charged against the balance.

  • we will offer you (booking hours X 20%) time to complete your whole booking hours. For example, your plan is 2 hours per lesson / 10 lessons in total / once a week lesson. (20 hours X20% = 4 hours), so it means we will give you 12 weeks to complete your 10 lessons. 

  • Course fees are non-refundable once the course has begun. If a booking is cancelled, we must be notified in writing at the earliest opportunity. All cancellations will be acknowledged in writing and the following terms apply:

      - Cancel 7 days or more before the course begins = 50% of the course fees will be refunded

      - Cancel 4 days or fewer before the course begins, or once the course has started = no refund of fees

  • Each lesson may only be rescheduled once. After this, we will be unable to change our teacher’s schedule. 

  • The teacher will not record the class if the student fails to give notice 24 hours before the class begin (except for emergencies). Students will be considered absent if they fail to show up or notice 24 hours before the class begin. Students who fail to pass the test and achieve at least 80% attendance each term are not able to receive the certificates while moving up to the next level.

  • For every 6 hours of courses booked, you may reschedule your lesson once (i.e. If you book 12 hours you may reschedule twice; 20 hours and you may reschedule 3 times and so on). You will still have to finish your course by the due date. This is so we can ensure we do not disrupt our lesson schedules and cause problems for our teachers.

For gift voucher 

  • For group courses, the recipient can choose their course start date before the 31st of March 2020. For Private tuition, Silver package courses are valid until the 31st of March 2020, Gold package courses are valid until the 31st of May 2020 and fluency course package courses are valid until the 31st of October 2020.

  • For each package, we provide a beginner level textbook. If the recipient is not a beginner, they will be able to exchange their textbook for the appropriate level once they redeem their voucher, assuming it is in acceptable condition. 

  • Language vouchers cannot be refunded. 

  • Each voucher code can only be used by one person and can only be used to purchase the number of class hours written on it. 

  • Each package price includes the UK postage fee, if the recipient is outside of the UK, the posting fee is not included. If you would like us to post the package overseas we will charge you the price given to us by the shipping company.

 

COVID-19 Disruption Policy

 

We realise that many students may be concerned about upcoming courses during the current Coronavirus outbreak. We are currently following government guidelines which suggest that schools can remain open and lessons can continue as normal. 

However, if this does change and we have to close temporarily, we will do everything we can to ensure you can continue to learn your target language with one of our expert teachers. We have a state-of-the-art online learning classroom platform, where both group and private video lessons can be held with your regular teachers and classmates at the regular time. Your lesson slides will all be included and every effort will be made to accommodate you.

Please note that as these online lessons would still require us to pay rent and our teacher's salaries, we will be unable to offer you a refund on any course costs in the event of a temporary school closure. Thank you for your understanding.

 

團班課程相關規定:

  • 團班確認開班後,日期已敲定,不予更換日期與時間。

  • 課程開始前兩天恕不接受退費。若欲取消課程請於第一堂課開課七日前告知。

    三天前取消課程,退50%學費

  • 所有課務皆由LingoClass經手,若欲請假,需請於24小時前由email或訊息提前告知LingoClass教務人員或老師,老師將進行課程錄影並交於當日請假學生。若未依規定於24小時前提出,該堂課將視為缺課,且不另退該堂課學費。

  • 補課方式為老師將課程錄下,自行看錄影回播檔補課,老師也會同步將作業以Email 形式發送。

  • 課程費用僅包含第三方支付金流手續費,不含銀行端之刷卡手續費。